Knowledge Base

A knowledge base is a repository where customers and employees can find answers to frequently asked questions about a product or service.

A good knowledge base supports many learning formats, like troubleshooting guides, tutorials, product manuals, FAQs, or solution articles.

Knowledge Base Data Types

  • Documentation of the services.
  • Responses to frequently asked questions (FAQs).
  • A step-by-step guide to solving customer issues
  • Instructions to use services or products
  • Company policies to be aware of
  • Product demos and video tutorials.
  • Listing resources for new customers.

Knowledge Base Benefits

Research states most customers expect companies to provide an online self-service portal. A knowledge base helps businesses meet client expectations with a reliable self-service experience.

With Gain B2B, you can find trustworthy links and information according to industry regulations and standards.

  • Direct the customers to the right tutorial or guide.
  • Bring down the resolution time.
  • Ensures round-the-clock support.
  • Make customers happier.

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